Bilibili Troubleshooting 2025: Fix Login, Playback & Region Issues

Bilibili Troubleshooting — Fix Login, Playback, Region & App Issues

Running into problems with Bilibili? Don’t worry! This guide covers the most common issues and their solutions so you can get back to enjoying your favorite content.

Quick Fix Checklist

Before diving into specific issues, try these universal fixes:

1. Refresh the page - The oldest trick in the book
2. Clear your browser cache - Removes corrupted data
3. Check your internet connection - Obvious but often overlooked
4. Update your browser/app - Latest versions fix many bugs
5. Restart your device - Clears temporary glitches

Login & Account Issues

Problem: Can’t Log In

Symptoms: Wrong password error, login page not loading, account not found

Solutions:

1. Reset your password

   • Click “Forgot Password” on login page
   • Use SMS or email verification
   • Create a new strong password

2. Check your credentials

   • Verify your username/email is correct
   • Check for typos in your password
   • Ensure Caps Lock is off

3. Account verification issues

   • Verify your phone number if prompted
   • Check your email for verification codes
   • Complete any pending verification steps

Problem: Account Suspended or Banned

Symptoms: Cannot access account, warning messages about violations

Solutions:

1. Review community guidelines

   • Check what might have caused the suspension
   • Review your recent activity

2. Contact support

   • Use the official appeal process
   • Provide your account details
   • Explain the situation clearly

3. Wait for review

   • Account reviews take 1-7 days
   • Be patient during the process
   • Avoid creating multiple accounts

Video Playback Problems

Problem: Video Won’t Play (Error 403/1020)

Symptoms: Black screen, error messages, loading spinner forever

Solutions:

1. Check region restrictions

   • Some content is geo-blocked
   • Try accessing from a different network
   • Check if the content is available in your region

2. Browser-specific fixes

   • Try a different browser
   • Disable ad blockers temporarily
   • Enable JavaScript if it’s disabled

3. Internet connection

   • Test your internet speed
   • Try a different network (mobile data vs WiFi)
   • Check for firewall restrictions

Problem: Buffering and Loading Issues

Symptoms: Video stops and loads frequently, poor quality

Solutions:

1. Reduce video quality

   • Click the gear icon in the player
   • Lower the resolution (720p instead of 1080p)
   • Auto-quality usually works best

2. Improve your connection

   • Move closer to your WiFi router
   • Use a wired connection for desktop
   • Close other apps using bandwidth

3. Browser optimizations

   • Close unused tabs
   • Clear browser cache and cookies
   • Update your browser to the latest version

App Issues

Problem: App Crashes or Won’t Open

Symptoms: App closes immediately, won’t launch, freezes

Solutions:

1. Basic app troubleshooting

   • Force close and reopen the app
   • Restart your phone/tablet
   • Update to the latest app version

2. Clear app data and cache

   • Go to device Settings > Apps > Bilibili
   • Clear cache first, then data if needed
   • Note: Clearing data will log you out

3. Reinstall the app

   • Uninstall the current version
   • Download the latest version from official sources
   • Log in again with your credentials

Problem: App Update Issues

Symptoms: Won’t update, update fails, stuck on old version

Solutions:

1. Manual update

   • Uninstall and reinstall the app
   • Download APK from official sources
   • Enable installation from unknown sources if needed

2. Storage issues

   • Check if you have enough storage space
   • Clear unnecessary files and apps
   • Move files to cloud storage or SD card

Region and Content Restrictions

Problem: “This Content is Not Available in Your Region”

Symptoms: Region-locked messages, unable to access certain videos

Solutions:

1. Understanding region locks

   • Some content is licensed for specific regions only
   • This is normal and not a technical issue
   • Try looking for similar available content

2. VPN considerations

   • VPNs may help with some region restrictions
   • Be aware that using VPNs may violate terms of service
   • Free VPNs can be slow and unreliable

3. Alternative content

   • Look for similar content that’s available in your region
   • Check if the creator has uploaded similar videos
   • Explore different categories and creators

Audio and Subtitle Issues

Problem: No Sound or Distorted Audio

Symptoms: Video plays but no audio, poor audio quality

Solutions:

1. Basic audio checks

   • Check your device volume
   • Ensure headphones are properly connected
   • Test audio on other apps/websites

2. Browser/app audio settings

   • Check if the video is muted
   • Adjust the volume slider in the player
   • Try different audio output devices

3. System audio settings

   • Check your device audio settings
   • Update audio drivers (desktop)
   • Restart your audio services

Problem: Subtitles Not Working

Symptoms: Subtitles won’t enable, wrong language, out of sync

Solutions:

1. Enable subtitles correctly

   • Click the CC button in the player
   • Select the correct language
   • Check if subtitles are available for the video

2. Subtitle timing issues

   • Refresh the page
   • Try a different browser
   • Report subtitle sync issues to the creator

Device-Specific Issues

Desktop/Laptop Issues

Problem: Videos won’t play fullscreen

• Try pressing F key for fullscreen
• Check browser fullscreen permissions
• Update your graphics drivers

Problem: Keyboard shortcuts not working

• Ensure you’re clicked on the video player
• Check if other applications are intercepting keys
• Try refreshing the page

Mobile Issues

Problem: App won’t rotate

• Check screen rotation lock
• Enable auto-rotate in device settings
• Restart the app after changing settings

Problem: Touch controls not working

• Clean your screen
• Remove screen protector if it’s interfering
• Try using different areas of the screen

Browser Compatibility

Best Browsers for Bilibili:

• Chrome: Most compatible, regular updates
• Firefox: Good performance, privacy-focused
• Edge: Works well with Microsoft ecosystem
• Safari: Good for Apple devices

Browser Extensions Issues:

• Some ad blockers may interfere with video playback
• Privacy extensions might block certain features
• Try disabling extensions temporarily

When to Contact Support

Contact Bilibili Support if:

• You’ve tried all troubleshooting steps
• Your account is locked or suspended
• You’re experiencing persistent technical issues
• You need help with content-related problems

How to Contact:

• Use the official help center on Bilibili
• Submit a support ticket through the website
• Check community forums for similar issues

Q&A

What does error code 1020 mean on Bilibili?

Error 1020 usually indicates a region restriction or content blocking issue. It means the content is not available in your current location due to licensing or content restrictions.

Why does Bilibili keep buffering even with good internet?

Buffering can occur due to server load, content delivery issues, or problems with specific videos. Try lowering the video quality or trying again later when server load might be lower.

Can I use VPN to access all Bilibili content?

While VPNs can help with some region restrictions, they don’t guarantee access to all content. Some restrictions are based on content licensing that applies regardless of your location.

Why did my account get suspended?

Accounts can be suspended for violating community guidelines, copyright issues, or suspicious activity. Check your email for any notifications from Bilibili about the suspension.

How do I fix blurry video quality?

Click the gear icon in the video player and select a higher resolution (1080p or 4K if available). If higher options aren’t available, the video may have been uploaded in lower quality.

What should I do if the app crashes constantly?

Try clearing the app cache and data, then reinstalling the app. If the problem persists, check if your device meets the minimum requirements and has enough storage space.

Why can’t I see comments on some videos?

Some creators disable comments, or comments may be restricted for certain types of content. This is normal and not a technical issue on your end.

How do I report a technical problem to Bilibili?

Use the “举报” (Report) button on the video or page, or visit Bilibili’s help center to submit a support ticket with detailed information about your issue.

What if I forgot both my password and email?

Contact Bilibili support with any information you can provide about your account, such as your username, phone number, or recent activity to help verify your identity.

Why does Bilibili work on my phone but not computer?

This could be due to browser compatibility, extensions, or network settings. Try a different browser, clear your cache, or check if any security software is blocking access.

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Still having issues? Check out our recommended channels that are known to work well internationally, or go back to basics to make sure you understand how Bilibili works!